Refund Policy

14-Day Money-Back Guarantee

We stand behind our product with a 14-day money-back guarantee on all annual subscription plans. If you're not completely satisfied with PunchFlow during the first 14 days of your paid subscription, we'll issue a full refund — no questions asked.

This guarantee applies to:

• All annual subscription plans (Starter, Professional, Enterprise).
• First-time subscriptions only (not applicable to renewals).
• Refunds are processed to the original payment method within 5-7 business days.

Monthly Subscriptions

Monthly subscriptions can be canceled at any time. However, monthly fees are non-refundable after the billing cycle has started. When you cancel:

• You will continue to have access to the Services until the end of the current billing month.
• Your access will not be renewed for the next month.
• No partial refunds for the unused portion of the month will be provided.

Annual Subscriptions (After 14 Days)

For annual subscriptions after the 14-day period:

• If you cancel within the first 3 months, you will receive a pro-rated refund for the unused months, minus a 10% administrative fee.
• If you cancel after 3 months, no refund will be provided for the remaining months.
• You will continue to have access until the end of the current billing period.

Enterprise & Custom Contracts

For Enterprise plans with custom contracts and pricing, refunds are governed by the specific terms outlined in your contract. Please refer to your agreement or contact your account manager for details.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at billing@punchflow.in with your account details.
2. Provide Reason: Let us know why you're requesting a refund (this helps us improve).
3. Include Invoice: Attach your invoice or transaction reference number.
4. Processing Time: Refunds are processed within 5-7 business days.

Refund Processing Time

Once we receive and process your refund request:

• Credit/Debit Cards: 5-7 business days for the refund to appear on your statement.
• UPI/Net Banking: 3-5 business days.
• NEFT/IMPS: 2-3 business days.
• International Payments: 7-10 business days.

Refunds are issued to the same payment method used for the original transaction.

Exceptions

Refunds are not available for:

• Free trial periods (no payment was made).
• Invoices paid more than 60 days from the refund request date.
• Accounts terminated for violation of our Terms of Service.
• Additional services or add-ons purchased separately.
• Implementation fees or custom development work.

Contact Us

If you have any questions about our refund policy, please contact us:

• Billing Support: billing@punchflow.in
• General Support: support@punchflow.in
• Address: PunchFlow Technologies Pvt. Ltd., 4th Floor, Tech Park, Bangalore — 560001, India
• Phone: +91 1800-123-4567